Returns and refunds

If your cap arrives damaged, defective, or with a number that does not match your certificate, tell us within seven days of delivery with a photograph. We will replace it where we can, and refund you in full where we cannot.

Return postage on a faulty item is on us.

You may return an unworn cap in its original box, with the certificate and all packaging, within seven days of delivery for a refund of the item price. Delivery charges are not refunded and return postage is yours.

Once a return is accepted, your number goes back into the register and becomes available to somebody else. We cannot hold it for you.

A cap that has been worn, washed, altered or separated from its certificate cannot be returned on a change of mind, because it can no longer be sold as a numbered piece.

Refunds are issued to the original payment method through Paystack. Most arrive within five to ten working days, depending on your bank.

The collection is sold as a pre order: you pay in full now and your cap is dispatched within four weeks of your order.

You may cancel at any time before your cap is dispatched, for any reason, by writing to us with your reference. We refund the full amount including delivery, and your number returns to the collection for somebody else.

If we cannot dispatch within the window we have published, we will tell you before it lapses and you may either wait or take a full refund. We will not quietly let the date slide.

None of the above affects your rights under the Federal Competition and Consumer Protection Act, which continue to apply regardless of what this policy says.